Call Centre Agent
The company provides customer support through various channels, ensuring customer satisfaction and loyalty by addressing inquiries and resolving issues effectively.
| Job Info | Details |
|---|---|
| Education | BA Degree in Communication, Accounting, Business Administration, Economics, Engineering, Computer Science, or related field (GPA above 3.00) |
| Experience | No experience needed |
| Working Hours | Permanent position |
| Location | Addis Ababa |
| Required Staff | 10 (Ten) |
| Application Deadline | September 10, 2025 |
Job Responsibilities
- Provide customer support and assistance through various communication channels.
- Resolve customer issues effectively and efficiently.
- Maintain accurate records and documentation of customer interactions.
- Possess comprehensive knowledge of products and services offered.
- Ensure quality and performance standards are met.
- Collaborate with team members to enhance service delivery.
Qualifications and Requirements
- BA Degree in Communication, Accounting, Business Administration, Economics, Engineering, Computer Science, or related field with a GPA above 3.00.
- No prior experience is required.
- Strong verbal and written communication skills.
- Effective problem-solving and active listening skills.
- Proficiency in MS Office and basic computer skills.
- Customer-oriented with patience and empathy.
- Ability to maintain professionalism under pressure.
- Multilingual abilities are advantageous.
How to Apply
Candidates who meet the requirements should submit their motivation letters and updated CV via email to rediate.mekuria@gmail.com. Please include the position title in the subject line of your email.