Airtel Africa
Airtel Africa operates with enthusiasm and a proactive mindset, focusing on innovation and community solutions. The company values diversity and is dedicated to creating a supportive work environment.
Job Summary
| Education | Bachelor’s degree in marketing, Business Administration or equivalent. |
| Experience | 1 year of experience in administration; 2 years in financial or telecommunications preferred. |
| Job Type | Full-time |
Job Responsibilities
Channel Onboarding
- Establish new partners on the Airtel Money system, ensuring compliance with business processes and timelines.
- Collect and verify all necessary Know Your Customer (KYC) documents and ensure approval from the Airtel Money Risk & Compliance team.
- Conduct preliminary checks on KYC documentation and communicate necessary corrections to partners.
- Input partner account details into the Airtel Money system and oversee the account creation process.
- Notify partners upon account creation and assist with the activation process.
- File application forms in the Airtel Money system and maintain hard copies.
- Address requests as they arise.
- Ensure partners are onboarded with the correct approved tariffs.
Float Management
- Verify deposit slips and transfers before allocating float to partner accounts.
- Confirm with Finance that partner accounts are credited with the initial float.
- Ensure smooth float automation and resolve issues with banks as needed.
- Maintain liquidity in key wallets to prevent business interruptions.
- Automate additional trust bank channels to eliminate manual float purchases.
Partner Support
- Align with partners and stakeholders on support processes to address issues.
- Coordinate the resolution of partner queries through cross-functional collaboration.
- Respond promptly to partner issues to maintain healthy relationships.
- Monitor key partner services proactively to prevent interruptions.
- Assist with partners’ bank sweep configurations and fund movements.
- Support partners with commission payments.
Processes and Controls
- Conduct quarterly reviews of processes related to partner onboarding and configurations.
- Perform key controls for channel partner onboarding, including KYC reviews.
- Ensure secure storage and easy retrieval of KYC documents.
- Process partner payments promptly after Finance approval.
- Support internal and external audits of channel partners.
Airtel Money Reports
- Generate float reports to track purchases through various channels.
- Create onboarding reports detailing weekly and monthly onboarding statistics.
- Maintain a complaints register to track issues and resolution timelines.
- Extract and share reports on logged issues, tracking their resolution status.
Stakeholder Engagement
- Engage with internal and external stakeholders to ensure effective communication.
- Participate in testing for process improvements related to partners.
- Perform additional duties as assigned.
- Keep relevant parties informed of work progress and present complex information clearly.
Qualifications and Requirements
Educational Level
- Bachelor’s degree in marketing, Business Administration or equivalent.
Relevant Experience
- 1 year of experience in administration.
- 2 years of experience in financial or telecommunications is advantageous.
Other Relevant Skills
- Proficient in Excel.
- Strong interpersonal skills.
- Excellent written communication abilities.
- Proficient in Microsoft Outlook.
- Ability to prioritize partners’ needs effectively.
- Clear and concise communication skills, both written and spoken.
How to Apply and Deadline
To submit your application, please follow the link provided below.