Tradecard Kenya
Tradecard Kenya is a subsidiary of TradeCard, a company headquartered in New York City, United States. TradeCard was founded in 1999 by Kurt Cavano and focuses on cloud-based supplier collaboration and sourcing transactions. Backed by $80.4M in funding from Warburg Pincus, TradeCard has become a major player in supply chain management and financial services.
TradeCard operates a supply chain collaboration platform used by global brands like Coach Inc., Levi Strauss & Co., Columbia Sportswear, Guess, Rite Aid, and Perry Ellis International. The platform supports:
- Trading partner management – purchase orders, invoices, supplier and 3PL integration, workflow, and event management.
- Accounts receivables management – approvals, automated payments, and discounts management.
- Financial services – credit management, financing programs, cash management, forecasting, and banking integration.
Tradecard Kenya uses the same systems and standards locally to provide 24hrs e-commerce services. This subsidiary provides 24-hour online shopping operations and customer service, working closely with suppliers to ensure fast delivery and customer satisfaction. TradeCard has over 664 competitors worldwide, with top competitors including Coupa, Sage Group, and Emburse.
In 2012, the parent company TradeCard was recognized as the Best Platform Connecting Buyers, Suppliers and Financial Institutions by Global Finance. Tradecard Kenya is one of the most trusted e-commerce services provider for the Kenyan market.
About the Job
Tradecard Kenya is looking for a Customer Service – E-commerce staff member to work on customer inquiries and complaints for their online store. This is a non-sales role focused on providing fast and accurate support to customers and ensuring they are satisfied with the service.
What included
| Minimum Qualification | Diploma |
| Experience Level | No Experience |
| Experience Length | No experience or less than 1 year |
| Working Hours | Rotating schedule (24-hour platform) |
| Industry | IT & Telecoms |
| Contract Type | Contract |
| Salary | KSh 30,000 – 45,000 plus commission |
Basic Responsibilities
- Manage online store customer service from pre-sales to after-sales, including inquiries, complaints, and disputes.
- Handle customer accounts, including follow-ups with high-value customers and account verification.
- Work towards monthly performance targets.
- Track market trends and analyze the root causes of customer issues to improve processes.
Qualifications & Requirements
- Diploma or higher. Experience in e-commerce customer service is an advantage, but not required.
- Willing to work on rotating shifts as the platform operates 24 hours a day.
- Proficiency in basic office software (Word, Excel).
- Good time management, strong communication skills, and the ability to solve problems effectively.
- Patient, detail-oriented, and able to work in a structured way.
How to Apply
If interested with this job advert, Directly send your CV with cover letter to:
Vacancycentre@kentrade.go.ke
Phone: +254 204 965 000
First Floor, Embankment Plaza, Longonot Rd, Upper Hill, Nairob