QSSU: Head of Business Transformation Office job vacancy

Q-Sourcing Limited

Q-Sourcing Limited, trading as Q-Sourcing Servtec, provides manpower management solutions in East Africa, including Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

Job Summary

Roles and Responsibilities

Strategy Development & Performance Management

• Lead the development, monitoring, and execution of the Bank’s strategic plans.
• Cascade aligned objectives across departments to enhance performance.
• Establish and monitor KPIs for the Bank’s strategic objectives.
• Stay informed of industry trends to maintain competitive services.
• Act as a subject matter expert on strategy for business units.
• Prepare monthly updates for the CEO and Board.

Business Transformation & Operational Efficiency

• Identify and eliminate inefficiencies across business units.
• Analyze processes to implement effective solutions for operational efficiency.
• Lead project planning and execution for transformation initiatives.
• Oversee financial diagnostics to find cost-saving opportunities.
• Conduct cost-benefit analyses for proposed initiatives.
• Review contracts to identify renegotiation opportunities.

Change Management & Culture Building

• Drive a high-performance culture through balanced scorecards.
• Lead change management initiatives for successful project adoption.
• Engage stakeholders through communication and support.
• Foster a culture of innovation and continuous improvement.

Innovation, Digital Transformation & Customer Experience

• Spearhead the Bank’s innovation and digital transformation strategy.
• Champion digital solutions to enhance customer experience.
• Collaborate with technology officers to integrate customer feedback.
• Lead customer engagement and marketing strategies.
• Leverage market research to optimize customer journeys.

Governance, Budgeting & Reporting

• Participate in departmental budget preparation and management.
• Set strategy benchmarks and monitor performance.
• Follow up on strategic actions and validate solution quality.

Qualifications and Requirements

• A University degree in business or a related field.
• A relevant postgraduate or professional qualification is an advantage.
• At least 7 years of work experience, with 2 years in analysis.
• Ability to analyze business opportunities and provide recommendations.
• Strong problem-solving skills and attention to detail.
• Commercial awareness and business acumen.
• Strong digital awareness and exposure.
• Good communication and negotiation skills.
• Excellent organizational and planning skills.
• Strong networking and relationship management skills.
• Self-driven and goal-oriented.

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-BK-HOBTO-HEAD OF BUSINESS TRANSFORMATION OFFICE”.

Application link

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Note
Only shortlisted applicants will be contacted. Q-Sourcing Servtec is an equal opportunity employer. Any solicitation will lead to disqualification.