EthSwitch: IT Customer Service Officer I job vacancy
EthSwitch is the National Switch owned by all banks operating in Ethiopia, including the National Bank of Ethiopia, MFIs, PIIs, and PSOs. It aims to create interoperability between financial institutions and provide a national payment gateway.
| Education | Experience | Location |
|---|---|---|
| BSc/MSc in Computer Science, Software Engineering or related fields | Experience is an advantage | Addis Ababa |
The IT Customer Service Officer assists in managing IT service operations by handling service requests, logging incidents, and supporting problem resolution. They provide first-line support and ensure proper documentation of IT service activities according to established procedures.
EthSwitch: IT Customer Service Officer II job vacancy
EthSwitch is the National Switch owned by all banks operating in Ethiopia, including the National Bank of Ethiopia, MFIs, PIIs, and PSOs. It aims to create interoperability between financial institutions and provide a national payment gateway.
| Education | Experience | Location |
|---|---|---|
| BSc in Computer Science, Software Engineering or related fields | 2 years of relevant work experience | Addis Ababa |
The IT Customer Service Officer II supports IT service operations with advanced responsibilities in incident, problem, and change management. They ensure effective service request fulfillment, monitor service quality, and contribute to process improvement initiatives. This role also involves providing technical guidance to junior officers and assisting in maintaining service reporting and performance metrics.
EthSwitch: Digital Payment Officer II job vacancy
EthSwitch is the National Switch owned by all banks operating in Ethiopia, including the National Bank of Ethiopia, MFIs, PIIs, and PSOs. It aims to create interoperability between financial institutions and provide a national payment gateway.
| Education | Experience | Location |
|---|---|---|
| BSc in Computer Science, Software Engineering or related fields | 2 years of relevant experience | Addis Ababa |
The Digital Payment Officer II is responsible for setting up, testing, and conducting User Acceptance Testing (UAT) on digital payment integrations. This role involves assisting banks with technical issues, creating detailed reports, and monitoring transactions to ensure smooth operation. The officer participates in testing when changes are made to digital payment applications.
EthSwitch: Senior Digital Payment Officer job vacancy
EthSwitch is the National Switch owned by all banks operating in Ethiopia, including the National Bank of Ethiopia, MFIs, PIIs, and PSOs. It aims to create interoperability between financial institutions and provide a national payment gateway.
| Education | Experience | Location |
|---|---|---|
| BSc/MSc in Computer Science, Software Engineering or related fields | 6/4 years of relevant work experience, including 2 years in professional positions | Addis Ababa |
The Digital Payment Senior Officer oversees and enhances the performance and availability of digital payment systems. This role involves leading system upgrades, changes, and performance enhancements. The officer participates in team leadership activities, delegates tasks in the absence of the principal, and manages the setup, testing, and piloting of various digital integrations. Key responsibilities include managing payment application systems and troubleshooting incidents.
EthSwitch: Driver/Liaison/Logistics Officer job vacancy
EthSwitch is the National Switch owned by all banks operating in Ethiopia, including the National Bank of Ethiopia, MFIs, PIIs, and PSOs. It aims to create interoperability between financial institutions and provide a national payment gateway.
| Education | Experience | Location |
|---|---|---|
| TVET 10+4 or diploma in ICT or Electronics or related fields, or BA in Accounting, Management or related fields | 3 years of relevant work experience; some experience is an advantage for degree holders | Addis Ababa |
The Driver/Liaison/Logistics Officer is responsible for transportation services, logistics, and effective liaison with internal and external stakeholders. The role includes processing visa and passport applications, clearing consignments, maintaining accurate transport records, and ensuring vehicles comply with traffic regulations.
Deadline: September 2, 2025
How to Apply:
Qualified candidates are invited to submit their application with a non-returnable CV, educational qualifications, and work experience to hr@ethswitch.com, stating the title of the position clearly in the subject line.
Qualified female applicants are highly encouraged to apply.
Please attach your credentials along with your CV, as submitting only your CV is not sufficient.
All applicants’ educational credentials will be verified with the respective higher institutions.