Company Name: Relationship Manager Mobile Banking Job Vacancy
The company focuses on enhancing mobile banking solutions by fostering customer relationships and supporting digital innovation.
| Job Title | Relationship Manager Mobile Banking |
|---|---|
| Education | Bachelor’s degree in Banking, Business Administration, Information Technology, or a related field |
| Experience | Minimum of five (5) years in digital banking, preferably with mobile banking or fintech |
| Working Hours | Full-time |
Job Responsibilities
- Identify and onboard new customers to the mobile banking platform across various segments.
- Manage and grow a portfolio of mobile banking customers through proactive relationship management and cross-selling.
- Conduct regular follow-ups to enhance customer engagement and satisfaction.
- Promote mobile banking services by educating customers on features and benefits.
- Implement strategies to increase active users and transaction volumes.
- Monitor customer behavior to identify growth opportunities.
- Serve as the first point of contact for customer inquiries and troubleshooting.
- Coordinate with IT and operations teams to resolve service issues.
- Conduct training sessions on mobile banking usage and safety.
- Collaborate with branches and product teams for seamless service delivery.
- Provide insights on customer feedback for feature development.
- Support change management during updates and campaigns.
- Track and report on mobile banking KPIs.
- Ensure compliance with internal policies and regulatory guidelines.
- Identify and escalate risks related to mobile banking platforms.
Qualifications and Requirements
- Minimum of five (5) years of experience in digital banking, preferably with mobile banking or fintech exposure.
- Experience with banking institutions or mobile companies is a plus.
- In-depth understanding of mobile and digital banking platforms.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical skills with the ability to interpret data and customer trends.
- Tech-savvy with a passion for digital innovation and customer-centric solutions.
- Results-driven, proactive, and able to work independently or in teams.
How to Apply and Deadline
To submit your application, please follow the link provided below.