Company name: Customer Service Coordinator job vacancy

Q-Sourcing Limited: Customer Service Coordinator job vacancy

Q-Sourcing Limited, trading as Q-Sourcing Servtec, is a manpower management solutions firm operating in East Africa, including Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

Job Summary:

Job Responsibility:

• Ensure compliance with local authorities’ requirements for imports/exports.
• Process permits and IDFs.
• Coordinate shipping and logistics activities according to client requirements.
• Prepare certificates such as Certificates of Origin (EAC/COMESA).
• Prepare and dispatch files for customs clearance.
• Generate clearance documents for other government agencies.
• Implement exports/imports SOPs.
• Maintain records of exports/imports.
• Receive and record customer orders for exports/imports.
• Raise pro-forma invoices for customer orders.
• Communicate with customers for timely shipment approvals.
• Prepare export/import documentation as per customer requirements.
• Ensure export documentation complies with applicable letters of credit.
• Capture orders in SAP and manage pack and shelf-life requirements.
• Support the induction process for new employees.
• Engage with inspection authorities for timely inspections.
• Book approved consignments for transit.
• Send pre/post alerts regarding shipments.
• Track shipments to their destination.
• Maintain proof of delivery for outbound shipments.
• Update clients as necessary.
• Participate in departmental and site EMS objectives implementation.

Qualifications and Requirements:

• Certification in business management, supply chain management, Customs clearance, Freight Forwarding or equivalent.
• Minimum 1 year of experience in Freight forwarding and customs clearance operations.
• Excellent communication skills.
• Strong decision-making and problem-solving abilities.
• Analytical skills with attention to detail.
• Ability to interact effectively with clients, senior management, and authorities.
• Capability to work in a team environment.
• Ability to work independently with minimal supervision.

How to Apply and Deadline:

Interested and qualified applicants should submit their applications through the link below.

Apply

Note: Only shortlisted applicants will be contacted.

Q-Sourcing Servtec is an equal opportunity employer. Any solicitation will lead to disqualification.