Administrator (Retail): job vacancy

Vodacom Retail Administrator

Cellular Citi Group is the largest Vodacom franchise dealer in KZN, now expanding to Gauteng with new premium outlets. We aim to provide a world-class customer experience and seek an experienced Retail Administrator to enhance our operations.

Key Responsibilities

Store Readiness & Operations

• Ensure all staff tools, computers, and devices are operational daily.
• Manage stationery, cleanliness, and store presentation.
• Oversee daily rosters, waste management, and readiness checks.
• Participate in daily meetings to align and motivate staff.

Back Office & Administration

• Facilitate communication between back office and sales floor.
• Efficiently issue devices and SIM stock to sales staff.
• Process contracts, upgrades, and insurance claims while ensuring compliance with Vodacom rules.
• Reconcile daily paperwork with till receipts and system entries.
• Conduct daily customer care and follow-up calls for activations and escalations.
• Document all sales, prepaid claims, migrations, and client follow-ups.
• Manage filing, sales reports, and customer complaint resolutions.

Repairs & Stock Control

• Process device repairs and manage customer loan devices.
• Conduct daily follow-ups with repair centers and customers.
• Assist with stock checks and aged stock management.
• Provide updated stock-on-hand reports to the team.

HR & Staff Support

• Assist Store Manager with time management and staff registers.
• Manage staff uniforms and create fair tea/lunch rosters.
• Support biometric clocking via Trac Tech.

Sales Support

• Assist sales staff with upgrade eligibility and insurance offers.
• Provide quotes to customers on connectivity options.
• Support the sales floor as needed.

Qualifications and Requirements

• Minimum 3 years of administration experience in a Vodacom Retail Store.
• Proficiency in Vodacom systems (MII, C3D, Skyline, VPP).
• Strong Excel skills (filtering, sorting, reporting).
• Excellent face-to-face customer service skills in a retail environment.
• Ability to work shifts (retail mall hours):
  • Shift 1: 08:00 – 17:00
  • Shift 2: 11:30 – 19:45 (Trading hours: Mon–Thu until 19:30, Fri–Sat until 20:00, Sun & Public Holidays until 18:00)
• Code 08/10 driver’s license with own vehicle (advantage).
• Relevant certificate/qualification (preferred).

How to Apply and Deadline

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