Kazi Mtaani: Office Administrator job vacancy

Office Administrator

The Office Administrator is the initial point of contact for clients, providing a welcoming and efficient front desk experience. This position is essential for ensuring smooth daily operations and supporting client satisfaction.

Client Relations

• Greet and welcome clients upon arrival.
• Direct guests to their service areas professionally.
• Ensure client forms and waivers are completed and signed before services.
• Provide information about services, treatments, and retail products.

Communication

• Answer and direct incoming phone calls promptly.
• Respond to client messages and inquiries in a timely manner.
• Manage the email system for efficient communication.

Appointment Management

• Schedule, reschedule, and confirm client appointments.
• Maintain accurate client appointment records.
• Minimize scheduling conflicts to enhance efficiency.

Administration Duties

• Maintain client data records in accordance with confidentiality standards.
• Manage filing systems for forms and client records.
• Monitor office resources to ensure adequate supplies.

Payments & Transactions

• Process client payments accurately and issue receipts.
• Record and reconcile transactions per spa policy.

Operational Support

• Assist in ensuring smooth front desk operations.
• Maintain a clean and organized reception area.
• Support management in coordinating operational needs.

Performance Expectations

• Deliver excellent customer service to enhance the client experience.
• Maintain professionalism and confidentiality at all times.
• Ensure accuracy in appointment management and record keeping.
• Communicate proactively with team members to support operations.

APPLICANT NOTE: We appreciate the interest of all applicants; however, only candidates being screened will be contacted. Thank you for considering this opportunity.

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